Main SiteStore FAQs

FAQs

Click on a link below to be taken to the section of this page:

Membership | Member Portal | Employer Accounts | Username & Password Assistance


Membership

Q: I am interested in membership. Where can I learn more?
A: Thank you for your interest, if you would like to apply for NPA membership please call us at 301-386-4200.

Member Portal

Q: I am a current member. How do I access my account?
A: If you know your username and password please click here to login. If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account. 

Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile. 
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Q: How can I renew online?
A: Certified Phlebotomist's and Phlebotomy Instructor's can renew online with NPA by selecting "Membership Renewal" in the member portal menu.

Employer Accounts

Q: How do I update my Organization's profile?
A: If you are the primary contact, you can update your Organization's profile by clicking on "My Organization" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile.
Please note: All "required" fields must be filled out prior to updating your Organization's profile otherwise changes will not be saved.

Q: How do I add new employees/associates to the Organization's membership?
A: If you are the primary contact, you can add new employees/associates to your Organization's existing membership with NPA by clicking on "My Associates" in the member portal menu.

Note: Please check the "Review/Modify a Contact" dropdown menu on this page to ensure the employee/associate has not already been added

Click on "Add a Rep" to add an employee/associate to your Organization's account

Note: For each Rep that you add to your Organization account you will be creating a username and password for each one. Once the new Rep is created, this username and password that you set for each would need to be provided to each Rep so that they can access their account. An alternative option would be to guide them to the password reset page here so that they can enter their email address for their new account you setup and submit in order to receive an email with their username and a temporary password. All employees/associates are able to register for events and training.

Q: How do I delete or change an employees profile?
A: If you are the primary contact, you can manage employee profiles under "My Associates" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact.

Username & Password Assistance

Q: I do not know my username and password.
A: If you are a current member of NPA you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.

Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact the NPA office by submitting your question to us here.

Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password.

Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. 

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email? 
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.